Service &
Calibration
AMC contracts, NABL-accredited calibration, IQ/OQ/PQ validation, and clinical staff training — keeping your medical equipment performing at specification and your facility compliant.
In India's medtech market, the real business often lies in servicing devices. Regular calibration and preventive maintenance are essential for clinical accuracy, patient safety, and regulatory compliance — particularly for NABH, JCI, and CDSCO post-market surveillance requirements.
Our Service Capability at a Glance
Comprehensive Service Offerings
From initial installation to lifecycle management — a complete service portfolio for every medical device category.
Installation & Commissioning
On-site installation, mechanical assembly, electrical commissioning, and performance verification testing. Includes site preparation review, civil/electrical requirements checklist, and first-use training for clinical staff.
- arrow_rightSite readiness assessment
- arrow_rightManufacturer-protocol installation
- arrow_rightPerformance qualification (PQ) testing
- arrow_rightUser acceptance testing (UAT)
- arrow_rightAs-built documentation
Preventive Maintenance
Scheduled preventive maintenance visits (quarterly, bi-annual, or annual based on manufacturer recommendation and device criticality). PM includes cleaning, lubrication, parts inspection, safety testing, and performance verification.
- arrow_rightManufacturer-protocol PM checklists
- arrow_rightElectrical safety testing (IEC 62353)
- arrow_rightPerformance and accuracy verification
- arrow_rightConsumable replacement (filters, probes)
- arrow_rightPM certificate issued after each visit
Corrective Maintenance
Fast-response corrective maintenance for equipment failures. Dedicated spare parts inventory at 15 regional depots ensures critical spare availability. Field engineers equipped with diagnostic tools for on-site fault isolation.
- arrow_right24–48 hour on-site response
- arrow_rightFault diagnosis and root cause analysis
- arrow_rightOEM-sourced spare parts only
- arrow_rightRepair report with failure analysis
- arrow_rightPost-repair performance verification
Calibration Services
NABL-accredited calibration for all medical measuring equipment. Calibration certificates traceable to National Physical Laboratory (NPL) standards. Mandatory for NABH accreditation and CDSCO post-market compliance.
- arrow_rightNABL-accredited certificates
- arrow_rightNPL-traceable reference standards
- arrow_rightMulti-parameter monitors, infusion pumps, ECG
- arrow_rightDosimetry for X-ray and imaging equipment
- arrow_rightCalibration interval scheduling service
AMC / CAMC Contracts
Annual Maintenance Contracts (AMC) cover labour and scheduled maintenance. Comprehensive AMC (CAMC) includes all spare parts, consumables, and tube replacements. Multi-year contracts available with fixed pricing and SLA guarantees.
- arrow_rightLabour-only AMC or full CAMC
- arrow_rightDefined SLA response times in contract
- arrow_rightMulti-year contracts: 1–5 years
- arrow_rightDedicated account manager assigned
- arrow_rightMonthly/quarterly performance reports
Remote Support
Tele-assistance for software troubleshooting, configuration issues, and operator queries. Remote diagnostic access for networked equipment (PACS, DICOM, connectivity). Reduces on-site visits for software-related issues by 60%.
- arrow_rightRemote software diagnostics
- arrow_rightPACS/DICOM connectivity troubleshooting
- arrow_rightFirmware update management
- arrow_right24×7 helpdesk for critical equipment
- arrow_rightEscalation to on-site within 4 hours
Why Choose Our Service Programme?
OEM-Trained Engineers
350+ biomedical engineers trained directly by OEM manufacturers — Siemens, Philips, GE, Mindray, Drager, and 40+ other brands. Certified competency for each product family, not generic training.
Guaranteed Response Times
Contractually guaranteed response: 24 hours in metros (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata), 48 hours in tier-2 cities. Escalation protocol activates automatically if missed.
OEM-Sourced Spare Parts Only
No third-party or counterfeit spare parts. All parts sourced directly from OEM or authorised distributors. Part traceability documentation provided with every repair for regulatory audit.
NABH & CDSCO Compliant Docs
Full documentation package for every service visit: PM certificate, calibration certificate, repair report, and parts replacement log — formatted for NABH accreditation and CDSCO post-market surveillance submission.
15+ Service Centres
Regional service centres in Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Jaipur, Lucknow, Bhopal, Bhubaneswar, Guwahati, Chandigarh, and Kochi.
Fixed-Cost Contracts
Multi-year CAMC contracts with fixed annual pricing protect your budget from inflation and unplanned repair costs. Equipment downtime reimbursement clauses available for mission-critical devices.
Industries & Facilities We Service
Our service programme covers the full spectrum of Indian healthcare infrastructure.
Equipment We Service
- check_circlePatient monitoring systems — multi-parameter, portable, central station
- check_circleDiagnostic imaging — X-ray, ultrasound, C-arm, CT, mammography
- check_circleInfusion therapy — volumetric pumps, syringe drivers, PCA pumps
- check_circleAnaesthesia and ventilation — workstations, ventilators, gas analysers
- check_circleLaboratory equipment — haematology, biochemistry, PCR, centrifuges
- check_circleElectrosurgery — diathermy units, argon plasma, laser systems
- check_circleHospital furniture — electric beds, OT tables, hydraulic trolleys
- check_circleSterilisation — autoclaves, ETO sterilisers, plasma sterilisers
Choose Your Service Plan
| Feature | AMC | CAMC |
|---|---|---|
| Scheduled PM visits | ✓ | ✓ |
| Labour charges | ✓ | ✓ |
| Spare parts | ✗ | ✓ |
| Consumables | ✗ | ✓ |
| Tube/probe replacement | ✗ | ✓ |
| Calibration certificate | ✓ | ✓ |
| 24×7 helpdesk | ✓ | ✓ |
| On-site response SLA | 24–48hr | 24–48hr |